General conditions for accommodation and provision of additional services at Atliman Beach Resort

These general terms and conditions (GTC), which are subject to change, apply directly or indirectly to all services provided by Atliman Beach Resort, including reservations made through https://atlimanbeach.bg/, travel agents, tour operators and partners of the Hotel. You can read them online, via mobile devices, on-site, by email or by phone. By requesting a reservation for accommodation and/or provision of an additional service at Atliman Beach Resort and browsing and using our website, regardless of the platform, including those of travel agents, tour operators and partners of the Hotel (hereinafter referred to as “website”), you confirm that you have read, understood and accepted the terms and conditions set out below.

Reservation Request

By submitting a reservation request and upon its confirmation by the Hotel, a contract is established between us and you, which is governed by the provisions of these GTC, and in case of gaps, the applicable Bulgarian legislation shall apply.

To make a reservation, you must provide a name, email address and phone number.

Before submitting a Reservation Request, it is the user’s responsibility to familiarize themselves with the General Terms and Conditions for Hotel Reservations of Atliman Beach Resort. The user must agree to and accept these conditions. If he/she does not accept the General Terms and Conditions for accommodation at Atliman Beach Resort, his/her request will not be considered.

услуги се извършват по един от изброените начини:
Reservation requests for accommodation and/or services are made in one of the following ways:

1. Through the web reservation system https://atlimanbeach.bg/

2. By phone +359 894 563 797 – Reservations Department

3. By email: reservations@atlimanbeach.bg

4. through a tour operator, travel agent or other partner
   

5. At the reception of Atliman Beach Resort

A reservation for accommodation is considered guaranteed if it is prepaid for at least 30% of the value by bank transfer, credit card or in cash at Atliman Beach Resort.

Check-in at the Hotel is done by presenting personal identity documents of the client who made the reservation, a document proving payment of the advance amount and a confirmation or accommodation voucher.

Billing

We do not add additional (reservation) fees to the room price and do not charge your personal credit/debit card, as you pay directly through the virtual POS terminal of the Bank that has provided the virtual POS terminal to the Hotel.

We do not require your credit or debit card details to guarantee your reservation. Our system redirects you to a virtual POS terminal of the servicing bank that has provided the virtual POS terminal to the Hotel. After confirming the desired service on the website, you send the information from your credit or debit card directly to the Servicing Bank, which processes the prepayment.

The payment is processed securely by a third party (the обслуживающей банка) and transferred directly from your bank account to the hotel’s bank account. Atliman Beach Resort does not make, accept or process payments, this is done through the virtual POS terminal of the обслуживающей банка.

If payment was made by bank card, refunds are processed by bank transfer within 30 days.

The Hotel reserves the right to make corrections to prices and conditions if the Government of the Republic of Bulgaria changes current fees or imposes other regulatory changes.

Reservation Cancellation

Free cancellation of a reservation is possible up to 14 days before check-in without any penalties. Please contact us if you wish to cancel your reservation! For reservations cancelled after this period, a penalty of 30% of the total amount is due.

No show – prepaid amounts are not refunded.

Early departure – the entire stay is charged.

Check-in and Check-out

Check-in time at Atliman Beach Resort is after 2:00 PM. Any arrival before this time will be subject to hotel occupancy. Check-out time is until 11:00 AM. Any departure after the standard regulated time is subject to hotel occupancy and is subject to an additional fee.

Late check-out after 11:00 AM must be requested in advance. It is confirmed subject to hotel availability and is charged additionally and paid at the hotel reception. For additional information, contact the hotel reception or reservations department directly.

Arrival and Departure Policy

Check-in time – after 2:00 PM. Access to rooms is offered only depending on their availability at the time of arrival. Check-in before 9:00 AM is provided for a fee equal to the price of one night’s stay; after 9:00 AM, a fee of 50% (fifty percent) of the price of one night’s stay is charged.

Check-out time – 11:00 AM. Guests who check out between 11:00 AM and 6:00 PM pay an additional 50% (fifty percent) of the nightly rate for the respective room. Check-out after 6:00 PM is charged at the rate of one full night’s stay.

Additional Services

Parking for cars: 5 euros per day

Parking for vans: 7 euros per day

Parking for buses: 15 euros per day

Baby cot: free of charge

*The hotel parking is unguarded. The Hotel is not responsible for theft of the vehicle or any damage or losses from it.

Transfer

The Hotel offers transfers to and from airports, as well as to any point in the country.Transfers are provided by licensed carriers at their published rates.If interested, please inquire about the current prices of services.

Smoking Policy

In accordance with Bulgarian law, Atliman Beach Resort has a policy of no smoking in all indoor areas of the hotel, including guest rooms, public areas and corridors. Guests who do not comply with our policy will be fined 100 euros, which each Guest, Client and Visitor of Atliman Beach Resort gives their unconditional consent to be added to the room bill or requested from the violator personally. The violator is also personally liable for the administrative sanctions imposed by the competent authorities in connection with the violation.

Designated smoking areas are distributed within the outdoor area of the hotel.

Thank you for complying with the Smoking Policy.

General Rules of Conduct

The Hotel reserves the right not to tolerate unacceptable levels of noise or guest behavior. You are responsible for complying with generally accepted standards of good conduct during your stay at the Hotel. In case of refusal to comply with the requirements, the hotel reserves the right to terminate the reservation without being liable for refund or compensation.

The hotel’s policy is not to discriminate on the basis of race, skin color, nationality, religion, gender, marital status, age, ethnic origin or disability. Guests and staff are expected to adhere to this policy and the hotel reserves the right to remove from the hotel any person or persons who have committed violations against this policy.

Pet Policy

Pets are not allowed.

Limited Liability

Subject to the limitations set out in these terms and conditions and in accordance with law, we are liable only for direct damages incurred, paid or for which you have been held liable, as a result of our failure to fulfill obligations in connection with the services we offer on the website, up to the amount of the total sum of your reservation as stated in the confirmation email.

However, neither we nor any of our employees, managers,representatives, or others involved in creating, sponsoring, promoting or otherwise engaged in presenting the site and its content, shall be liable for any punitive, special, indirect or consequential loss or damages;for any inaccuracy related to the Bank’s Virtual POS terminal (including withholding of funds from you due to unauthorized transactions arising from making a reservation on our site); for services provided by the Bank, for any (direct, indirect, special, consequential or punitive) damages, losses or expenses incurred by you, for which you have been held liable, or have paid, arising from or in connection with the use, inability to use or delay of our website; for any (personal) injury, death, or other (direct, indirect, special, consequential or punitive) damages, losses or expenses suffered or for which you have been held liable or have been paid by you, whether due to (lawful) actions, errors, unfulfilled obligations, (general) non-performance, willful misconduct, omissions, non-performance, misrepresentations, violations of law or non-performance of direct obligations (wholly or partially) by the bank’s virtual POS terminal (its employees, directors, agents, representatives or distribution companies); including for any (even partial) force majeure circumstances or any other event beyond our control.

Atliman Beach Resort is not responsible for services outside the hotel that the client has purchased individually on site.

Atliman Beach Resort is not responsible for lost, forgotten or stolen items from the rooms, restaurants or swimming pool, as well as for damage caused by third parties.

Amounts declared but wholly or partially unused for services due to the client’s fault are not refunded.

Complaints

All complaints related to the quality of services provided by the Hotel must be filed by the client on-site at the hotel in order to remedy the deficiencies. The filing is done in written form. If the requirements are not met, the client must request a responsible person to draw up a report. Within 3 working days after its preparation, the client will receive the official position on the issue from the Hotel Manager.

Intellectual Property Rights

The software required to perform our services or available for use on our website, as well as the intellectual property rights (including copyrights) to the content and information on our website, are owned by Atliman Beach Resort, unless otherwise stated.